The law of the place where the seller is registered applies to your purchase of goods. Seller's commodities do not support
(1) unreasonable return (including rejection for non-quality reasons), or
(2) exchange. The remaining return and exchange policies are the same as those of seller's (sale and distribution by seller). If an overseas seller provides a return and exchange policy that is superior to the aforementioned policy, the policy of the overseas seller shall apply.
We provide transaction protection claims. If we fail to deal with returns according to the commodity return and exchange policy, we will provide you with transaction protection according to the relevant provisions of transaction protection claims.
1. Before confirming the return of goods due to quality problems, we suggest that you negotiate with the seller and reach an agreement. If you need a refund, please return the goods to the seller. [Please note] When returning goods purchased from the seller, please return them directly to the seller.
2. Sellers can use the online refund and Exchange Center for their goods. Generally, sellers will check and give feedback within 48 hours. If the seller confirms that he agrees to return the goods, you will receive the seller's refund address and instructions on how to mail the returned goods.
For the goods you ordered at the seller's office, the seller will refund the goods through system operation after returning the goods. You can do this in my account [contact the seller]. If the seller does not refund you, you can submit a claim according to the provisions of transaction protection claims.The seller's goods do not support invoices, so "invoice problem" will not apply to claims for transaction protection.
1. You can contact the seller directly within the time limit stipulated by the applicable policy and enjoy the return and exchange policy including full refund without reason according to the relevant policy. You and the seller should negotiate amicably and reach an agreement. If you need a refund, please return the goods to the seller. Please note that for goods sold and distributed by sellers, when you return the goods, please return them directly to sellers.
2. Commodities (sold and distributed by sellers) can be returned to the online exchange center. Generally, sellers will check and give feedback within 48 hours. If the seller confirms that he agrees to return the goods, you will receive the seller's return address and instructions on how to mail your return.
3. You need to submit a refund and exchange application within the specified time and reach an agreement with a third-party seller. If the order is delivered by sellers themselves, the goods should be sent out within 14 days from the date when the sellers provide the real and accurate contact information (such as return address, contact person, contact telephone, etc.). If the return flow information is not provided within 14 days, your application for return and exchange will not pass.